Introduction: Hey, I'm [insert name] with Service Sanitation. I was just cruising through the neighborhood and I noticed you guys have a [Competitor] restroom on site. I just wanted to see how that's been working out for you guys? Any issues? How long do you anticipate the project to go?

Good Response: Awesome! I'm glad to hear it. Is there anything I could do to help win your business the next time around?

Bad Response: Oh no! What type of issue(s) are you dealing with?

Closing: Reiterate their problem, present solution, ask when their next project is, offer up swag, and log meeting notes.

Introduction: Hey, I'm [insert name] with Service Sanitation. I was just cruising through the neighborhood and I remembered you had some of our restrooms on site. Being you sales rep, I thought I'd stop by and introduce myself, while also checking in to see how we're doing.

Good Response: Awesome! I'm glad to hear it. Is there anything we could be doing better? Do you know how long this project will be running? Do you have any other upcoming projects I can help you with?

Bad Response: Oh no! What type of issue(s) are you dealing with?

Closing: Reiterate their problem, present solution, ask when their next project is, offer up swag, and log meeting notes.